Refund and Returns Policy

Pedal Bros. Cycle Shop offers a 30 day return or exchange policy for any items that are unused and in original packaging and have a purchase record. If no purchase record is available, in store credit can be issued. Any returns of new product completed after 30 days of purchase will be assessed a restocking fee. 

Any warranty issues will be dealt with through appropriate channels according to the manufacturer’s policy. 

All Trikes, Sale Items and Helmets are Final Sale and CANNOT be refunded.

BC E-Bike Rebate Program Specifics

Returns: We do not accept returns from customers who participate in the BC E-Bike Rebate Program. We cannot provide you with a cash, debit refund, credit card refund, cash equivalent gift card or merchandise credit. Please make sure your decision to purchase an E-Bike is final.

Exchanges:  If you are a customer who participated in the BC E-Bike Rebate Program and your E-Bike is in some way defective, it may only be exchanged for another E-Bike of equal value (same cost/price) or higher.